FAQ

What can I expect? b. boutique is a one mama shop. All items are made to order with lots of love, time and care.


What is the turn around time (TAT)? My current TAT is approximately 5 business days. Please keep in mind life can be unpredictable and things come up. If you need an order by a certain date, please feel free to message me so we can discuss.


How does sizing work? The sizing chart is listed below. If you are between sizes always size up for longer wear. I highly suggest measuring to be sure of the size you need as everyone grows at their own rate.  


Sizing chart for headwrap bows and knots:

Newborn band: 13.5"

0-3month band: 14"

3-6month band 16"

6-12month band 18"

12-2T band: 18.5"

2-5year band: 20"

6-10year band: 21"

Adult band: 23"


Are there returns or exchanges? Items are final sale, however, your satisfaction is important to me so if there are any issues please contact me. **Please ensure you are ordering proper sizing**


How does shipping work? All items are shipped through Canada Post. Orders in Canada are mostly shipped via Xpress post. Orders to USA and the UK will be shipped via air mail. 


Can I locally pickup my order? Yes. I am located in the community of Summerside in SW Edmonton. If you would like to pickup your order please use discount code LOCAL at the checkout to remove shipping charges. .


Do you offer custom orders? Yes. Please contact me directly on my website or Instagram for custom orders ie) specific colors for photoshoots/events, different style of bands for mommy and mes etc. 


How should I care for the products I purchase? Avoid washing products if possible. If needed, I recommend gentle spotwash only for all items and hang to dry. I also recommend keeping your items hung on a bow holder or hanger of some type when not in use to reduce wrinkles or twisting.